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When will I receive my order?
We try to keep a good
supply of our stock items and ship them to you
within 48 hours. For personalized items
involving artwork after your approval of the
artwork the average time is 3 weeks production
and 1 week shipping. Some items can take as
little as 1-week production or as much as 6
weeks. Let us know your required date and we’ll
help you choose an item which can arrive on
time. |
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When is payment due?
We require your payment when placing your order. |
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| The
minimum is 300 in the price list is but can I
get 100?
Sorry no. The
factories set most of the minimums based on
process requirements. |
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| Who is
C21stuff.com?
We are
a company serving North America for the past
fifteen years and offering 1000’s of promotional
products.
PM Branding Corp
is a designated preferred supplier for several
franchise operations and specializes in serving
small business units. |
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Where are you located?
We have offices in
Richmond, B.C. Canada and Blaine, WA USA |
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Why should I order from you?
You can shop with
confidence at your own leisure 24 hours a day 7
days a week for 1000’s of promotional products. |
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I’ve looked over your website
and I can’t find what I am looking for.
Just give us a call
at 604-272-7743 or 1-800-736-6226 and our
knowledgeable sales staff will be happy to
assist you. |
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I can’t decide which product
is right for my needs. Can you help me?
Yes we can work
with you to come up with a marketing program or
promotional product that is just right. Give us
a call at 604-272-7743 or 1-800-736-6226. |
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How long have you been in
business?
We have been in business
for 15 years. |
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I want to order a personalized
product. What will my artwork look like?
We will fax and
email a proof of your artwork for your approval
before putting your order into production. |
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Why do I need to fax back a
signed authorization after I have placed my
order?
We ask you to
authorize the payment of your order as a means
of protection for you and for us. This proves
that you indeed placed this order and not
someone who is unauthorized to use your card. |
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Is it safe to give my credit card info over the
net?
Yes we have a
secure site. |
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I’ve found what I want to
order but I am still uneasy about giving my
credit card info over the net. What should I do?
Go ahead and place
your order and you can call our office with your
credit card info at
604-272-7743 or 1-800-736-6226. |
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I prefer to use another method
of payment. Will you take a cheque?
Yes we accept cheques, as
well as money orders and cash. We will need to
process your payment before proceeding to do the
artwork or production. |
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What’s the product quality
like?
We make every
effort to source out and provide quality
products. |
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What if the product is broken
or faulty?
Just give our
customer service rep a call and they will
arrange for the replacement or suitable
compensation for the product. |
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How will I know that you received my order?
We will send you a
copy of the confirmation invoice. |
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Can you deliver to my post office box?
Sorry no. Couriers
send most of our products to you and they cannot
deliver to a post office box as only Government
postal services are authorized to. |
800-736-6226